Last updated: 3 September 2026
This Refund Policy ("Policy") forms part of the exhibitor and registration terms issued by GHATEX Tourism & Trade Expo ("GHATEX", "we", "us", or "our") for the GHATEX 2027 Tourism & Trade Expo. It applies to exhibition space bookings, paid registrations, and related contractual fees paid to GHATEX.
By signing an exhibitor contract, completing registration, or making payment, you acknowledge that you have read and agree to this Policy. Where this Policy conflicts with a general website term, this Policy prevails for refund, cancellation, and badge transfer matters.
1. Policy Authority
This document is issued by the GHATEX 2027 Tourism & Trade Expo Secretariat and is intended for seamless attachment to standard exhibitor contracts under document reference EXH-POL-2027.
Secretariat contact:
Email: [email protected]
Phone: +233 55 364 6761 / +233 55 364 6867
Address: Accra International Conference Centre, Accra, Ghana
2. Cancellation Notices
All cancellation and refund requests must be submitted in writing to [email protected] by the contracting exhibitor or authorised representative. The effective date of cancellation is the date GHATEX receives the written notice.
Refund eligibility is calculated based on the number of days between receipt of the cancellation notice and the official start date of the Main Expo, unless otherwise stated in your contract.
3. Fee Schedule & Refund Tiers
The following refund tiers apply to confirmed exhibitor contracts and paid participation fees:
3.1 Within 14 days of contract or payment
Where cancellation is received within 14 days of contract execution or payment (whichever applies under your booking), a refund may be issued minus a USD $150 administrative processing fee.
3.2 90 days or more before the event
Where cancellation is received 90 days or more prior to the official start of the Main Expo, GHATEX will refund 50% of the contract value. The remaining 50% is retained as an operational penalty.
3.3 Less than 90 days before the event
Once floor plans and venue commitments are locked, cancellations received under 90 days before the event are 100% non-refundable.
| Timing of cancellation notice | Refund entitlement |
|---|---|
| Within 14 days of contract / payment | Refund eligible, less USD $150 administrative processing fee |
| 90+ days before the Main Expo | 50% refund; 50% retained as operational penalty |
| Under 90 days before the Main Expo | 100% non-refundable once floor plans and venue commitments are locked |
4. Refund Processing
Approved refunds are processed to the original payment method where possible. Processing times may vary depending on banks, card issuers, mobile money networks, and our authorised third-party payment service provider. Administrative fees and retained penalties are non-refundable.
GHATEX is not responsible for delays caused by third-party payment systems outside our reasonable control.
5. Badge Transfer & Re-issuance
Name badge changes are subject to the following terms:
- Complimentary transfers: Badge name transfers submitted in writing at least 14 days before the event are complimentary, subject to GHATEX approval.
- Late or on-site changes: A USD $30 re-issuance fee applies per badge for transfers requested less than 14 days before the event or made on-site.
GHATEX may decline transfer requests that conflict with accreditation, security, or hosted-buyer programme rules.
6. Event Postponement or Cancellation by GHATEX
If GHATEX postpones, reschedules, or cancels the event due to circumstances beyond our reasonable control, we will communicate available options. These may include transfer of participation to a rescheduled date or such other remedy as GHATEX determines in accordance with applicable law and your contract.
7. Related Terms
This Policy should be read together with our Terms and Conditions and Privacy Policy.