Last updated: 1 September 2026
This Privacy Policy explains how GHATEX Tourism & Trade Expo ("GHATEX", "we", "us", or "our") collects, uses, stores, and protects personal information when you visit ghatex.com, submit an enquiry, register your interest in GHATEX events, or complete a registration and payment through our website.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or provide your personal information to us.
1. Who We Are
GHATEX Tourism & Trade Expo organises the GHATEX Tourism & Trade Expo and related launch activities in Accra, Ghana. For the purposes of applicable data protection laws, GHATEX is the data controller responsible for your personal information collected through this website.
Contact details:
Email: [email protected]
Phone: +233 55 364 6761 / +233 55 364 6867
Address: Accra International Conference Centre, Accra, Ghana
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information you provide directly
- Full name
- Email address
- Phone number
- Organisation or company name
- Job title or role
- Country of residence or business location
- Registration category (for example: exhibitor, delegate, hosted buyer, sponsor, media, or general interest)
- Messages, enquiries, or special requirements you submit through our contact or registration forms
- Billing details associated with your registration (such as billing name and address)
2.2 Payment information
When you pay for a registration, package, or related GHATEX service through our website, payment is processed by our authorised third-party payment service provider. We do not store full credit or debit card numbers, CVV codes, or mobile money PINs on our servers.
We may receive and store limited payment-related information from our payment provider, such as:
- Transaction reference or payment ID
- Payment amount and currency
- Payment status (successful, pending, or failed)
- Date and time of payment
- Partial payment method details (for example, card type or mobile money network), where provided by the payment provider
2.3 Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the site
- Referring website or source
- Cookie and similar technology data (see Section 9 below)
3. How We Use Your Information
We use personal information for the following purposes:
- To process registrations, expressions of interest, and enquiries for GHATEX events
- To process payments and confirm your registration or purchase
- To communicate with you about your registration, payment receipts, event updates, and schedule information
- To provide customer support and respond to your requests
- To manage exhibitor, delegate, buyer, sponsor, and partner participation at GHATEX events
- To improve our website, services, and event experience
- To comply with legal, regulatory, tax, and accounting obligations
- To prevent fraud, misuse, and unauthorised transactions
- To send marketing communications about GHATEX and related tourism and trade opportunities, where you have given consent or where permitted by law
4. Legal Basis for Processing
Depending on the activity, we process your information on one or more of the following bases:
- Contract: where processing is necessary to register you for an event or fulfil a service you have requested
- Consent: where you have agreed to receive marketing communications or optional data uses
- Legitimate interests: to operate, secure, and improve our website and events, provided those interests are not overridden by your rights
- Legal obligation: where we must retain or disclose information to comply with applicable law
5. Sharing Your Information
We may share your personal information with:
- Payment service providers to process transactions securely
- Event partners and service providers who assist with registration, accreditation, logistics, communications, or event delivery
- Professional advisers such as lawyers, accountants, or auditors where reasonably required
- Regulators or authorities where required by law or to protect our legal rights
We require third parties that process personal information on our behalf to implement appropriate security measures and to use the information only for the purposes we specify.
We do not sell your personal information to third parties.
6. International Transfers
GHATEX is based in Ghana. If you access our website from outside Ghana, your information may be transferred to, stored in, or processed in Ghana or in other countries where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including:
- For the duration of your registration and participation in GHATEX events
- For a reasonable period afterwards to handle post-event matters, disputes, or follow-up communications
- For as long as required to meet legal, tax, and accounting obligations
Payment and transaction records may be retained for the period required by applicable financial and tax regulations.
8. Security
We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. Payment transactions are processed through secure, encrypted connections provided by our payment service provider.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. Cookies are small text files stored on your device.
We may use:
- Essential cookies required for the website to function properly
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember settings you choose
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
10. Your Rights
Subject to applicable law, including Ghana's Data Protection Act, 2012 (Act 843), you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, where applicable
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format, where applicable
To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding to your request.
11. Marketing Communications
Where you opt in to receive marketing emails or messages from GHATEX, you may unsubscribe at any time using the link provided in the communication or by contacting us directly. Even if you opt out of marketing, we may still send you service-related messages about your registration or payment.
12. Children's Privacy
Our website and registration services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
GHATEX Tourism & Trade Expo
Email: [email protected]
Phone: +233 55 364 6761
Address: Accra International Conference Centre, Accra, Ghana